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We want you to love your B Fresh Gear—but if something’s not right, we’ve got you covered. Below are the key details on returns, exchanges, shipping, and how we handle every order with care.
Thanks for shopping with us—it seriously means a lot. Once your order is placed, we’ll pack it with love and toss in a few extra goodies on the house.
Shipping Days: Monday–Friday
Carriers: USPS and UPS
USPS First Class Mail → Orders under 1 lb
UPS Ground → Orders over 1 lb
Expedited options available at checkout based on your location
Shipping Thresholds for Free Delivery:
$75+ → United States (USPS First Class Mail)
$125+ → Canada (USPS First Class International)
$200+ → Worldwide
💬 Received the wrong item or something missing? Let us know ASAP so you can get those compliments flowing.
If something’s off, no stress—returns and exchanges are easy through our online portal:
➡️ Start a Return or Exchange Here
Return Window: You have 30 days from delivery to request a return or exchange.
Eligibility Requirements:
Item must be unused and in brand new condition
All original packaging and B Fresh Gear tags must be attached
For swimwear: Must include sanitary liner and tags; worn swimwear is not returnable
Return Options:
Full refund to original payment method
Store credit (+15% bonus)
Exchange for a different size, color, or product
Return Shipping:
If you opt-in to Redo Order Protection at checkout, return shipping is covered for eligible cases
If Redo is not selected, return shipping is the customer’s responsibility (exceptions may be made within reason)
Returns made after 30 days may be eligible for partial refunds or store credit, subject to review. We reserve the right to deny returns or suggest alternatives on a case-by-case basis.
If your order shows up damaged, defective, or wrong, email us with:
A photo of the issue
Your receipt or order number
We’ll review the case and offer either:
A free replacement
A full refund—your choice
For issues like normal wear within 30 days, we’ll usually send a free replacement, no sweat
Once an order is marked as delivered by the carrier, B Fresh Gear is not liable for lost or stolen packages.
To protect your shipment:
Add Redo Order Protection at checkout
If Redo is purchased, they’ll cover replacements for items lost, stolen, or damaged in transit
If not, we’ll still do our best to help—but we can’t promise a refund or replacement
B Fresh Gear
4151 South Natches Court, Unit G
Englewood, Colorado 80110
For order support, product questions, or general inquiries, visit our Contact Us page. We got you.
